MY NEED FOR A PAYEE AND MY SELECTION FOR MY PAYEE
The Social Security Administration has determined that I need assistance in managing my benefits. This means that my benefits will be sent to a representative payee who is responsible for managing my benefits in my best interest. I choose to have 2nd Chance Management, Inc. (2nd Chance) serve as my representative payee.
MY RIGHTS
- I understand that I have the right to appeal social security’s decision as to who will be my representative payee. I will contact a social security office if I want to appeal.
- I understand that I have the right to appeal the determination of social security that I need a payee. If I choose to appeal, I understand that I have the right to review the information in my file and that I can submit new evidence for consideration and that I must file my appeal within 60 days.
- I understand that if I do not file my appeal within 60 days that I must have a good reason for being late. I understand that I must ask for the appeal in writing and I will contact a social security office if I want to appeal.
GRIEVANCE POLICY
Stage 1: Within 30 days of the incident of complaint, there should be an informal discussion with the service staff directly involved.
Stage 2: Within 14 days of stage 1 A written complaint should be submitted to 2nd Chance, Attention: Executive Director Payee Services Program. A response from the Program Director will be given within 14 working days of the complaint.
Stage 3: A formal appeal to 2nd Chance addressed to the Executive Director must be filed within 14 days of completing stage 2. The Executive Director will give a response within 14 days.
FRAUD POLICY
2nd Chance (the Company) is committed to preventing, identifying, and reporting any fraudulent activity related to the Company’s services, activities and administration of grants. Fraud may include but is not limited to false statements provided by or to staff, contractors, clients, beneficiaries and stakeholders. Fraudulent activities may include but are not limited to knowingly misrepresenting income or expenses, assisting or counseling anyone to misrepresent facts or circumstances related to eligibility for programs or benefits, bribery, kickbacks, theft or embezzlement, forgery or alteration of documents, destruction or concealment of records, profiting from insider knowledge, or a conflict of interest.
The Company will investigate any reports of fraud. The Company reserves the right to involve law enforcement authorities in its investigation. Any documented fraudulent activity may result in administrative or criminal action being taken against those involved including termination from any program sponsored by the Company or termination from employment by the Company. The Company will not retaliate against any party who reports fraud, criminal activities or other program irregularities. Any suspected fraudulent activity should be reported to the Company’s currently appointed Risk Manager with sufficient specificity to facilitate an investigation.
ACKNOWLEDGMENT
My signature indicates the following items have been discussed with me to my satisfaction and any questions have been answered.
2nd Chance requirements have been explained:
Services are made available to clients without regard to race, religion, creed, or origin.
The Agency’s expectations of me have been explained:
A client is expected to provide truthful, accurate information to the best of his/her knowledge. The client needs to notify the Agency when changes occur in health, living conditions, or employment and income.
My rights and responsibilities as a client have been explained:
A client has the right to confidential treatment of information provided to any Agency staff member. The client’s responsibility is to provide adequate, accurate information so that the agency will provide efficient service to meet client needs.
Hours of service availability have been explained to me:
Agency hours are Monday – Thursday, 9:30am-3:30pm and CLOSED: Saturday and Sunday. Generally, services are not available after 4:00pm, on weekends, or on scheduled holidays. Please call to schedule appointment.